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Lesson 1 - Good Customer Relationship
Lesson 2 - Understanding Your Customers
Lesson 3 - How To Calculate Customer Lifetime Value
Lesson 4 - How To Keep Your Customers Happy
Lesson 5 - How To Get Your Customers To Say Wow
Lesson 6 - Proven Methods of Customer Retention
Lesson 7 - The Art of Customer Follow Up
Lesson 8 - Loyalty Marketing Programs
Lesson 9 - Promotional Items To Enhance Customer Relations
Lesson 10 - Handling Customer Complaints
Lesson 11 - How To Deal With Difficult Customers
Lesson 12 - Introducing The Seven Deadly Sins of Customer Service
Lesson 13 - Customer Relationship Management Software The Benefits
Lesson 14 - Choosing a CRM
Lesson 15 - Customer Service Over The Phone